Hyatt Ziva Cancun is an all-inclusive hotel at the very tip of Cancun's hotel zone, with water on three sides. Kids aged 4 to 12 get a free kids club, and the resort has three infinity pools and two beach areas. It works well for families who want meals, pools and activities in one place. Before you book, check which room fits your whole family, what the sea is like on your dates, and what is not included.
Quick facts
| Type | All-inclusive resort, Zona Hotelera, Cancun. Hyatt says it is surrounded by the Caribbean on three sides. |
|---|---|
| Size | 547 suites |
| Room for five | Resort View Master (598 sq ft) and Oceanfront Pyramid Suite (1,316 sq ft) list a maximum of 5; the Club Two Bedroom Oceanfront Suite lists 6. Standard rooms list 4. |
| Kids club | KidZ Club, ages 4 to 12, with a mini water park. Included in the all-inclusive package. |
| Teens | @Moods Lounge and Club, ages 10 to 17 |
| Pools and beach | 3 infinity pools, 2 hot tubs, lifeguards in pool and beach areas |
| Not included | Airport transfers, taxis, car rentals, double-deck beach cabanas. Babysitting costs extra and needs a prior request. |
| Check-in age | The guest checking in must be 18 or older |
| Guest rating | Tripadvisor 4.6 of 5 from 15,068 reviews, checked 8 October 2026 |
| Price level | Varies by date and room. We have not verified current rates; check Hyatt for your dates. |
Who it suits
Families who want to stay on site: meals, drinks, a kids club, pool activities and non-motorized water sports are all part of the package, according to Hyatt. It is less suited to families who want a quiet, small hotel, since reviewers describe a large, busy resort.
Rooms for a family of five
Most standard rooms list a maximum of four guests. For five, look at the Resort View Master rooms or the Oceanfront Pyramid Suite; for six, the two-bedroom suite. Ask Hyatt to confirm that the sofa bed counts toward the maximum for your exact room and dates. The swim-up rooms have a minimum guest age of 13 according to Hyatt, so they are not for young children.
Kids club and teens
Hyatt lists the KidZ Club for ages 4 to 12 and the teen lounge for ages 10 to 17. A 2019 review reported hours of 9am to 9pm and short family sessions for younger children; that is old, so confirm current hours and the under-4 policy with the resort before you rely on it.
Beach and sea
The resort has two beach areas. Reviewers describe one side as calmer for swimming and the other as wavier, and a 2019 review notes that kayaks and snorkel gear can be paused when the sea is rough. Conditions change by day and season, so ask the resort about flags and seaweed for your dates. The photos here show the sea view and a pier, not a guarantee of calm water.
What costs extra
Airport transfers, taxis and double-deck cabanas are not included. Babysitting is paid and must be requested ahead. A doctor is on site from 8am to 8pm at extra cost. Tips are included according to Hyatt.
Questions parents ask
Is there a kids club at Hyatt Ziva Cancun?
Yes. Hyatt lists the KidZ Club for ages 4 to 12 with supervised games and a mini water park, included in the all-inclusive package.
Can five people stay in one room?
Some rooms list a maximum of 5: the Resort View Master and the Oceanfront Pyramid Suite. Standard rooms list 4. Confirm the exact room with Hyatt before paying.
Are airport transfers included?
No. Hyatt lists airport transfers, taxis and car rentals as not included.
Is the beach calm enough for young children?
It varies. Reviewers describe a calmer beach on one side and waves on the other, and water sports can be paused in rough seas. Check conditions for your dates with the resort.
Who can check in?
Hyatt says the guest checking in must be at least 18.
Sources checked 8 October 2026
Hyatt Ziva Cancun, official site
Hyatt Ziva Cancun suites and room capacity
Hyatt Ziva Cancun activities, KidZ Club and teen club